Installation Usage Maintenance

FAQs

All you might want to know about installation, operation and maintenance.

1. Why does water come out everytime l turn the machine on/off? Is it normal? +

This is perfectly normal because the machine is set to clean its own pipelines everytime the machine is on/off. Water comes out from the outlet when the cleanse is over.

2. What milk and coffee beans do l use in my machine? +

We recommend 2 to 6 degrees full cream milk, medium/deep roasted beans instead of light/dark roasted beans.

3. Can l switch milk temperature? How do l set it higher/lower? +

Yes. The recommended froth temperature is 60 degrees, but you can adjust by turning the "frother knob". Contact customer service or a sales professional for more details.

4. Why is my coffee too bitter/too bland? +

The taste of your coffee has to do with the following factors:ground particle size (5 options available), amount of grounds (5 options available)and pre-infusion time (1 to 5 seconds).

6. What if l want syrup or creamer in my coffee? +

After the machine prepares your coffee, you may add syrup or creamer into the drink.

7. Shall l dispose of the first coffee of the day? +

If your machine is turned off for a while and on again, we recommend that you make a latte and dispose of it, based on the consideration that the machine is not fully warmed up hence the taste may not be ideal.

8. What do l do if the volume of my coffee misfits my cup? +

If the machine operates properly and you wish to modify the output volume, go to "beverage setting" and select the right volume for you cup.

9. How do l make a cold drink? +

Select "cold drink" on the menu, and your machine will prepare a room temperature drink. Add ice cubes into the drink and you get your iced beverage.

10. What do l do with warnings on the screen? +

Yellow interface suggests maintenance. lf you see a red interface, please contact customer service for problem-shooting.

11. How many cups does the machine prepare in a day? How long does it take to prepare one cup? +

For different scenarios, Dr. Coffee develops models with corresponding "daily productivity" and "efficiency".Contact  customer service or a sales professional for more details.

12. What does the ground amount "1 to 5" mean in beverage configuration? +

The larger the number is, the more grounds you get with each grind.

13. What do l do if l changed my beans or milk? +

After changing your beans, please re-calibrate the ground amount.

After changing your milk to one with different fat content, it is recommended that you modify the froth amount in "beverage configuration".

14. Shall l turn my machine off at the end of day? +

It is recommended that you do so to save energy and prolong machine's life cycle.

15. Can l customize my coffee? +

You can rename your beverages and define preparation Procedures.

16. Does my machine support QR code payment, posters and videos? +

Yes. Dr. Coffee machines are built into an IoT system which enables a total solution including mobile payment, remote control and operational management. Contact customer service or a sales professional for more details.